As a keynote speaker, he has spoken in over 50 countries and trained organizations in customer service experience strategies.
What makes a potential customer say “Yes?”. “Jeff’s CX training and keynotes challenge your team to think outside their comfort zones to come up with the answers already hidden within your organization”.. By harnessing their inner innovators, they’ll be inspired to transform your company’s touch points into a series of exceptional experiences that garner engaged internal customers and loyal external customers.
Jeff’s mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. His innovative keynotes apply whether your “customer” is a retail consumer or an internal department within your organization.
He’s been hailed as “one of the top 15 speakers in North America” for his engaging presentation style, and he brings just as much energy and enthusiasm to his half-day customer experience workshops —with programs customized to your organization’s needs.